I've been to the dealer on numerous occasion and all I've gotten was it will cost x amount of dollars to fix it. Cadillac is aware of all these issues and refuses to make corrections, these are all common problems not just my vehicle but every other Srx from 2010 to 2015. The front dash dash needs to be removed to fix this. Cadillac knows about the problem but will do nothing to fix it. Water collects from roof drain and leaks into passenger floor. (3) sunroof drain line too short, design issue. (2) headlights poor design, condensation behind front headlights making it impossible to see at night. No way to exit the vehicle from the rear. This is a safety issue in the event of a fire. (1) rear hatch cannot be opened manually, sensor shorted out due to design flaw allowing water to come in contact with sensor. The light went out mid-to-late October and here it is December 23rd and I still have no headlight. I was told by him previously my sales guy, that we would both gather information and that the dealership would come up with I plan to correct this problem. And I feel that I was misled when I purchased the vehicle because I would not have purchased it had I known and I have subsequently been pulled over in the said vehicle twice well I have been awaiting communication with the dealership, as I have emailed my salesperson why and told him what I found out from a dealership how the repair process is to work. I let the dealership know they have not gotten back with me as to fixing this problem because I told them it was a safety issue. They are a high low beam hid light which cannot stand moisture. Within one week we had some rain, the car was parked in the driveway during this time and when it was driven next my front right headlight went out. I picked the car up drove it home that evening and noticed the headlights were different colors. I purchased the vehicle they had it at the dealership for one more week because they were doing a repair on the in-dash entertainment system. The cloudy one is the left driver side window (photo img 3203) and the clear one that was replaced is on the right (img 3204).īefore I purchased this car I specifically asked the dealership if it had headlight issues getting moisture in and then hid lights going out. However, why would there be a limit on an admitted design defect by the manufacturer? it is a safety defect in my opinion, as I am a night driver in the rainy pacific northwest. Today, I called a Cadillac dealership and was informed that gm will not cover it because it had to be done by September 2020. They did not replace, but I did not have the resources to replace it at the time. At the time, the dealership stated the other headlight was not so bad. I recently received a partial reimbursement from gm. Well, the problem occured on the right side headlight a couple of years ago. If the problem occurred in my vehicle, I can get reimbursed. Gm Cadillac sent a letter recently that a design defect exists. This causes the headlight to go off completely for a while.
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